Care-provider intelligence
Search care homes and use the results
Review returned care homes in a clear table, then open a location for the information that matters to your work.
SMART CARE INTEL
Practical tools for running and improving care services.
Smart Care Intel brings quality work, service intelligence, recruitment, competency and improvement activity into one straightforward workspace.
Not sure where to begin?
Start with the work in front of you today, then use the menu to explore other areas when you need them.
Preparing for review?Use quality tools, improvement reports or PIR Returns.
Managing people?Use recruitment and competency tools.
Researching a service?Search care-provider and location information.
Following up actions?Return to saved reports and recent work.
PUBLIC CQC REPORTS
Looking for a full CQC SAF report?
Search care locations and providers for stored Single Assessment Framework reports, then download the complete report where it is available.
SCREEN EXAMPLES
What you can do in the system
The screens below show some of the main ways teams use Smart Care Intel.
Improvement work
Keep reports and actions together
Create improvement reports from a location or inspection, return to unfinished work and keep the next steps clear.
Recruitment
Manage vacancies and applicants
Create vacancies, organise candidates and open structured recruitment information when you need it.
PIR Returns
Prepare and manage returns in one place
Choose the right return, work through the questions, keep it with your group and come back when it is ready to complete.
CV analysis
Review applicants with useful context
Bring CV information, employment history, qualifications and recruitment prompts together in a structured applicant review.
Manager intelligence
Search leadership history with CQC information
Search a registered manager or nominated individual and review where their name appears in CQC inspection records.
VIDEO GUIDES
Prefer to see the tools in action?
Watch short guides for procedures, improvement reports, mock inspections, manager search, competencies, location research and more.
THE FULL TOOLKIT
Explore everything Smart Care Intel can help with
You do not need every tool every day. These are the main areas available across the system; the tools shown to you depend on your organisation’s access.
Care-provider and sector intelligence
Find services, understand the local market and use current CQC information when making decisions.
- CQC provider and location search
- Compare care-provider data
- Registered manager intelligence
- CQC inspection report and phrase search
- Quality statement and ratings research
- Watchlists, latest ratings and service-change information
Quality, compliance and improvement
Prepare for inspection, record evidence and turn identified issues into organised improvement work.
- Assisted self-assessments and mock inspections
- CQC quality statements and Roadmap to Outstanding
- Improvement reports and action planning
- Problem-solving procedures
- Location risk assessments with photo evidence
- PIR Returns and completed-return review
- Inspection document analysis
Recruitment, people and learning
Support safer recruitment and give teams structured ways to build and evidence competence.
- Vacancy management and CV review
- Applicant values and personality assessments
- Competency assessments
- Competency campaigns
- Create your own competencies
- Question bank management
Guidance and practical support
Use the system to turn day-to-day care questions and evidence into clear next steps.
- Operational care guidance
- Saved reports and group workspaces
- Downloadable reports and evidence
- Feedback from within the system
HOW IT FITS TOGETHER
Start with the task, not the technology.
You do not need to learn every part of the system at once. Open the area that matches the job you are doing, follow the guidance on screen and return to your work whenever you need to.
1
Find the right area
Use the main menu or search to get to the work you need.
2
Complete and save your work
Add evidence, answer questions, run reports or record activity.
3
Review and improve
Use your saved results, feedback and reports to decide what happens next.
NEED A HAND?
Use the feedback button if you need help with a screen or feature.
Tell us what you were trying to do and where you got stuck. We use that feedback to improve the system.